Concerns and Formal Complaints

Addressing Concerns

Parents/guardians enjoy great relationships with their student's teachers, principal, and other professionals at school. We all want to do what is best for the student. However, sometimes questions or concerns arise. When this happens, what should you do? Here are the steps to follow.

1. Start with your child’s teacher.

Disputes and misunderstandings are often best resolved in person and may be the result of miscommunication. Often, misunderstandings can be cleared up or issues addressed through a courteous conversation at the school level.

2. If the issue isn't resolved, talk to a school administrator.

If you feel you were unable to resolve the issue with school staff, schedule a meeting to discuss the situation with your school principal.

3. The last step is to contact the District Office.

If you still feel that your concerns have not been resolved to your satisfaction after following the steps above, please contact the Superintendent’s Office at (916) 649-5248. If you have not taken the steps above to resolve the issue with the school, we may refer you back to the school site.

Children learn how to handle real-life situations from the behavior of adults around them. As a district, we strive to model for students how to resolve issues in a courteous, respectful, and effective way.

Resolving Formal Complaints

Some issues may need to follow a more formal process because they fall under the Uniform Complaint Procedures or Williams Uniform Complaint.

Uniform Complaint Procedures (UCP)

A UCP complaint is a written and signed statement by a complainant alleging a violation of federal or state laws or regulations, which may include an allegation of unlawful discrimination, harassment, intimidation, bullying or charging pupil fees for participation in an educational activity or non-compliance with the requirements of our LCAP. Please complete the form below and submit to the Superintendent’s Office at 5248 Rose Street, Sacramento, California, 95838.

Williams Uniform Complaint Procedures

A Williams complaint refers to insufficient instructional materials, emergency or urgent facilities conditions that pose a threat to the health and safety of pupils, and teacher vacancy or missassignment. Williams Complaints may be filed anonymously. Please complete the form below and file the complaint with the school principal or his/her designee in which the complaint occurred.